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Professional Health Monitoring Programs

Programs for recovering professionals are faced with unique challenges. Meeting the requirements of state licensing boards can be a complicated and labor-intensive task. Specialized services to support these programs include:

  • Nationwide Services
    FirstLab’s service capabilities extend to all locations in the United States. International services can also be provided.

  • Dedicated Account Manager
    To help you achieve your program objectives, you will be assigned a dedicated account manager who will monitor daily participant activity.

  • Participant Interaction
    Your account manager is available to assist the program participants with their questions and concerns.

  • Early Warning Procedure
    Timely feedback on all compliance issues provided to you by FirstLab personnel.

  • Substance Abuse Testing
    A variety of testing panels, which can be customized to meet the needs of your organization or participants, is available. Testing is performed at nationally certified laboratories.

  • Discreet Collection Services
    FirstLab provides quality monitoring to ensure technical proficiency of the collection process and the strict maintenance of security and confidentiality.

  • Forensic Chain of Custody
    All specimens will be forwarded to the laboratory utilizing strict chain-of-custody protocol to ensure their integrity and legal defensibility.

  • Computerized Random Selection
    Your organization will be provided with a computerized random selection system that can be customized to accommodate variations in participant testing frequency.

  • Exclusive Toll-Free Random Call-In System
    Participants call a toll-free number daily, positively identify themselves by entering two unique numbers, and receive a message indicating whether or not they have been randomly chosen for testing that day.

  • Internet Enabled Reports
    FirstLab offers a sophisticated software program with advanced communication technology. Utilizing laboratory and random call-in data your program can be provided with a variety of management reports.

    Examples include:
      - No Test Report
      - No Call Report
      - Participant History
      - Program History
      - Program Specific Reports

  • Medical Review Officer Services
    Medical Review Officer (MRO) services can be provided by nationally certified MROs.

  • Direct Participant Billing
    Program participants will be billed for testing services directly by FirstLab.

For further information on this or any of FirstLab's programs, please contact us at 800-732-3784 or via e-mail at mkt@firstlab.com

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